Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tenandten17@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tenandten17@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping fee is not refundable. 

Lost package
Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to locate packages or contact UPS or USPS to submit a claim. All our packages are fully insured  so you will be able to receive a full refund from the carrier company once your claim has been approved. 

We require that you select a secure delivery address and preferably one where someone is able to receive your package directly. 

Wrong address 
If you have entered the wrong shipping address on your order the responsibility is with the customer to locate their package. Please note that if your items are being shipped back to us, you will be responsible for any re-shipping charges. If you do not wish to have the order re-shipped to you, you will be issued a refund less the initial shipment charge. 

 

For further questions contact us at tenandten17@gmail.com